Kofax adds customer communication management to portfolio

Kofax reports it has acquired customer communications management (CCM) provider Aia Holding.

Aia explains its software is designed to help organizations manage interactive and ad hoc customer correspondence both electronically and on paper, enabling them to address evolving needs faster and increase the effectiveness of their customer communications. The companies add Aia’s platform leverages data from other business applications, enabling organizations to create personalized, customer-driven letters, contracts and other documents with minimal IT effort.

Aia’s CCM software will be seamlessly integrated with TotalAgility and continue to be offered on a standalone basis.